Legal

Privacy Policy

Human Nexus Pty Ltd (ABN 62 680 664 126) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information.

Last updated: 23 April 2026

At a glance

Quick overview

The short version — what this policy covers and what you can expect from us.

We collect information you provide to us and information we gather when we interact with you.
We use this information to provide our services and improve your experience.
We protect your information using secure systems and processes.
You have rights regarding your personal information, including access and correction rights.

What we collect

Information we collect

The categories of personal information we may hold about you.

Basic identifying and contact details

Name, address, email address and phone number
Professional details

Service related information

Payment and transaction details for products and services you've purchased from us
Your preferences for our services and your marketing preferences
Feedback and survey responses

Digital information

IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences

Professional information (for job applicants and workers)

Employment history
Professional experience
Required authorisations and licences
Professional registrations

How we collect it

How we collect personal information

The main ways your personal information reaches us.

Directly from you

When you interact with us, contact us, or fill out forms.

Automatically

When you visit our website, use our technologies, or interact with our online services.

From third parties

Service providers, business partners, public sources, government organisations and organisations or people authorised by you.

Why we collect it

Why we collect, hold, use and disclose personal information

We collect and use your personal information to run our business and provide our services.

Business operations

To manage our relationship with you as a customer or supplier
To process and deliver our products and services
To handle your inquiries, support requests, and communications
To maintain accurate records for billing and administration
To verify your identity when required or permitted by law

Communication and support

To respond to your questions and support requests
To communicate important updates about our services
To handle inquiries made through our website or platforms
To manage your participation in surveys, feedback sessions, or events

Service improvement

To conduct analytics and market research
To improve our business operations and services
To develop and enhance our applications and platforms
To understand how our services are used

Marketing and promotions

To send you promotional information about our services and events
To inform you about products or services that may interest you
To manage your marketing preferences
To run competitions, promotions, and special offers
To provide additional benefits to our customers

Employment purposes

To assess employment applications
To evaluate candidate qualifications
To manage professional certifications and licences
To maintain employment records

Legal and compliance

To comply with our legal obligations
To respond to court orders or legal processes
To maintain required business records
To fulfil regulatory requirements or reporting obligations
To protect our legal rights and interests or as authorised by law

Disclosures

Our disclosures of personal information to third parties

The categories of third parties we may share information with.

Service providers

IT service providers
Data storage providers
Web hosting and server providers
Payment processors
Marketing and advertising providers
Analytics providers

Professional advisers

Bankers
Auditors
Insurers and insurance brokers
Legal advisers

Business partners

Our existing or potential agents
Our business partners or contractors

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets, your information may be disclosed to our advisers and to the potential purchaser's advisers, and may be included in the transferred assets.

Legal and regulatory bodies

Courts and tribunals
Regulatory authorities including as required for reporting obligations
Law enforcement officers

Other parties

Third parties you have authorised
Emergency services when necessary
Any other parties as required or permitted by law

Overseas disclosure

Where your information may travel

We store your personal information in Australia, but it may be accessed from or transferred overseas in limited circumstances.

Storage and access

When our service providers are located overseas
When we work with overseas business partners
When using cloud-based services or data storage solutions

Before disclosing your personal information overseas, we take reasonable steps to ensure the recipient treats your information in accordance with applicable law — by only sending what is necessary, requiring recipients to protect your information through contractual agreements that meet applicable privacy standards or comparable safeguards, and by monitoring how recipients handle your information.

Your rights

Your privacy rights and choices

You have meaningful control over the personal information we hold about you.

Providing information

You can choose whether to provide personal information to us. If you don't provide certain information, we may not be able to provide some services. Let us know if you don't want to provide information and we'll let you know when it's required versus optional.

Access to your information

You can request access to the personal information we hold about you and we will respond within a reasonable time. We may charge a reasonable administrative fee for providing access. If we cannot provide access, we'll explain why and explore alternative ways to share relevant information.

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct it promptly. If we cannot make the correction, we'll explain why and discuss alternatives, including adding a statement noting your requested correction.

Marketing communications

You can opt out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option, and you can change your preferences by contacting us. We'll process your request as soon as practicable.

How to contact us or make a complaint

The same process whether you want to access your information, correct mistakes, change marketing preferences, or raise a complaint.

Step 1 — Contact our privacy officer

Email: humans@humannexus.com.au
Include your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 2 — Our response

Verify your identity before processing your request
Investigate thoroughly (for complaints) or process your request (for rights)
Respond to you in writing within reasonable timeframes
Explain what actions we will take and keep you updated on progress
Not charge you for making a request (except for reasonable access fees if applicable)
Help you understand and exercise your rights

Step 3 — If you're not satisfied (complaints only)

Ask for a review by our senior management, or
Contact the Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

Security

Protecting your information

We use multiple layers of security to keep your information safe.

Technical safeguards

Enterprise-grade encryption for data storage and transmission
Regular security testing and monitoring
Automated threat detection systems

Operational security

Staff training on security and privacy
Strict access controls based on job requirements
Regular security audits and incident response procedures testing

Physical security

Secure premises with controlled access
Secure disposal of physical documents
Equipment security protocols

Public information

Any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information you make publicly available.

Retention

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law.

When we no longer need your personal information, we securely destroy or de-identify it.

Cookies & analytics

Cookies and analytics

We use cookies, tracking pixels and similar technologies on our website and in our emails to improve your experience and our services.

Cookies

Small text files stored on your device
Help remember your preferences
Enable certain website functions
Make your interactions with our website more efficient

Tracking pixels

Tiny, invisible images in web pages and emails
Help us understand how you interact with our content
Allow us to measure email engagement
Enable more relevant content delivery

Essential functions

Remember your login status
Maintain your session security
Store your preferences
Enable core website features

Analytics and performance

Understand how our website is used
Measure page views and traffic
Analyse user navigation patterns
Identify areas for improvement

Personalisation

Remember your preferences
Tailor content to your interests
Improve your browsing experience
Provide relevant recommendations

Your control

Adjust your browser settings to block or delete cookies
Use privacy-focused browser extensions
Configure your email client to block images
Use our cookie preference settings
Note: blocking all cookies may affect website functionality and your user experience.

Google Analytics

We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings.

Meta advertising tools

We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram. You can manage whether we connect information from our website with your Meta account for advertising purposes within your Meta account preferences.

Artificial intelligence technologies

We use AI and machine learning in our business operations and services — including tools from third parties such as OpenAI, Anthropic Claude, Google, DeepSeek and OpenClaw — only when legally permitted and necessary.

How we use AI

Conduct analysis and data processing
Generate and modify content and coding
Improve and optimise our services and operations
Automate routine tasks and communications
Personalise your experience with our services
Support quality assurance processes
Assist with customer support and queries

Data protection and security

When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.

Transparency and control

We'll inform you when AI is used to make decisions that may significantly affect you
We maintain human oversight and review of significant AI-generated decisions
Our staff are trained to understand AI limitations and verify outputs before relying on them
We implement processes to verify the accuracy of AI-generated outputs

Security

We use appropriate technical and organisational measures to maintain the security and integrity of your personal information
We regularly test and monitor AI outputs for accuracy and reliability

Risk mitigation

We regularly assess and document risks associated with using AI to process personal information
We implement appropriate measures to address these risks
We continuously monitor AI performance and regularly review their impact

Amendments

Changes to this policy

We may update this policy at any time by posting the revised version on our website.

We recommend reviewing our website regularly to stay current with any policy changes.

Questions about your privacy?

Email our privacy officer and we'll get back to you.

humans@humannexus.com.au →Contact us