Offshore NDIS scheduling coordinators who fill shifts and free your team.

01

Shift creation and assignment.

The coordinator builds shifts in your scheduling platform based on the participant's service agreement and support plan hours. They assign workers based on your matching criteria: skills, location, gender preference, and availability.

02

Filling vacant shifts.

When a support worker calls in sick at 6am, the coordinator contacts available staff by phone, SMS, or your scheduling app to find a replacement. Every contact attempt is documented with a timestamp.

03

Managing cancellations.

The coordinator updates the scheduling system, notifies the affected worker, and sends the NDIS-compliant cancellation notification where your process requires it. Short-notice cancellations that may qualify for a claim are flagged to your team.

04

Sending appointment reminders.

The coordinator sends SMS or email reminders to participants, families, and carers 48 hours and 24 hours before appointments. For allied health providers on Splose, this includes confirming telehealth links and intake forms are complete.

05

Allied health calendar coordination.

For allied health and therapy providers, the coordinator manages practitioner availability, blocks out travel time between appointments, books interpreter services, and updates the calendar when a practitioner is unavailable.

06

Tracking availability and leave.

The coordinator maintains your availability matrix. When a support worker submits leave, the coordinator updates the system and flags any participant shifts needing cover during that period.

07

Scheduling reports for management.

The coordinator generates weekly and monthly reports from your scheduling platform: fill rates, shift hours delivered, cancellation counts, and vacant shift time. You receive a clean summary without pulling it yourself.

08

New participant intake scheduling.

When a new participant is onboarded, the coordinator books the first support appointment, calculates travel time for the assigned worker, and ensures all pre-service requirements are logged before the first shift.

09

On-call escalation support.

During business hours, the coordinator handles non-urgent scheduling changes. Anything requiring a decision, an unfillable shift, a participant complaint, an Award question, goes straight to your Australian rostering manager.

All-inclusive: salary, employer contributions, workspace, hardware, management oversight. No recruitment fees. No payroll on your end. A local Australian scheduling coordinator costs AUD $55,000 to $75,000/yr in salary alone. A full-time offshore coordinator from Pakistan costs approximately AUD $21,000/yr all-inclusive. [ESTIMATE]

01

Scoping call (30 minutes).

We learn your scheduling volume, platforms, current team structure, and where the pain is. You leave with a clear view of which role tier fits and what the first coordinator would own.

02

Proposal and data agreement.

We send a written proposal with role scope, rates, and start date. Before any participant data is shared, we execute a data processing agreement satisfying your APP 8 obligations under the Privacy Act.

03

Coordinator selection.

Human Nexus shortlists two or three candidates from Lahore or Makati. You meet them over video and confirm the selection. We do not force a match.

04

Onboarding and system access.

The coordinator completes a two-week onboarding programme covering your scheduling platform, internal processes, and escalation paths. Trained in the specific rules of your operation, not generic NDIS administration.

05

Live coordination.

Your Australian rostering manager sets priorities each morning. The coordinator works through the queue. At end of day, they send a brief status update: what was done, what is pending, and what needs a decision.