The organisation achieved a 63% reduction in outsourced workforce spend, dramatically lowering operational costs while strengthening internal labour control. This outcome reduced dependency on high-cost external vendors and improved forecasting accuracy, enabling a more predictable and sustainable workforce model. The financial gains provided immediate relief and created long-term stability across key service areas.
This result was driven by a structured and analytical approach that combined workforce modelling, rostering optimisation, and targeted automation. We examined demand patterns, identified resourcing gaps, and redesigned labour deployment strategies to better align with real operational requirements. By introducing optimisation tools, improving scheduling workflows, and automating repetitive processes, the organisation reclaimed internal capacity and significantly reduced the need for outsourced staffing—resulting in a leaner, more efficient operation.
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