Managed NDIS administrative outsourcing from Pakistan and the Philippines
Offshore NDIS admin support so your clinicians can bill, not file.
At NDIS therapy rates, a single clinician spending eight hours a week on admin represents roughly AUD $40,000 to $60,000 in unbillable time per year. [ESTIMATE: based on NDIS Support Catalogue rates for Allied Health, 2024 to 2025] The NDIS adds an additional compliance layer most sectors do not face. Human Nexus places dedicated offshore admin staff who handle that work so your clinical team can focus on participants.
Free 30-minute call. No commitment. We tell you if offshore is not the right fit.
From AUD $9/hr
fully managed rate, all-inclusive
4 hubs
Sydney management, Lahore, Islamabad, Makati
5 admin categories
intake, compliance, reporting, plan tracking, CRM
Within 2 weeks
time from sign-off to first task
What we offshore
What offshore NDIS admin staff do.
Intake and participant onboarding
Set up every new participant before the first session.
- Receiving and triaging initial enquiries by phone, email, and web form
- Verifying NDIS participant numbers and funding categories
- Collecting signed service agreements and storing them against the participant record
- Setting up complete participant profiles in Splose, ShiftCare, CareMaster, or AlayaCare
- Preparing welcome packs, appointment confirmation letters, and plan summary documents
Compliance and audit preparation
Audit-ready documentation, maintained continuously.
- Organising and filing progress notes against NDIS Quality and Safeguards Commission standards
- Checking documentation against NDIS Practice Standards for each relevant registration group
- Maintaining mandatory staff training registers including credential expiry dates
- Preparing audit folders: incident reports, complaints registers, policy version control, and evidence packs
- Tracking registration renewal dates and flagging upcoming deadlines
Report drafting and transcription
Therapist audio to NDIS-formatted draft. Practitioner reviews and authorises.
- Transcribing therapist audio recordings into NDIS-formatted progress note drafts
- Converting practitioner bullet points into structured plan review reports
- Formatting end-of-plan review documents to NDIA and funder requirements
- Drafting NDIS goal-tracking summaries from session data and outcome measures
Plan tracking and budget monitoring
Alert your team before a participant runs out of funding.
- Monitoring participant budget utilisation in real time inside your practice management system
- Alerting coordinators when a participant is within 10 to 15 percent of budget exhaustion
- Cross-checking invoices against the current NDIS Support Catalogue and price guide
- Reconciling plan manager and self-managed participant records against claimed supports
CRM and data management
Accurate records drive every report and referral pipeline decision.
- Data entry and maintenance in Splose, ShiftCare, CareMaster, or AlayaCare
- Generating reporting packs for management: participant numbers, waitlist status, utilisation rates
- Managing referral pipelines and waitlist records
- Keeping contact and service agreement records current and complete
The clear split
What stays onshore.
Clinical notes requiring a registered practitioner to sign off or countersign
PRODA claim lodgement. Offshore staff complete the preparation, the registered provider lodges.
Participant interactions requiring professional judgement, therapeutic relationship, or registered status
Final authorisation of progress notes, assessments, and clinical reports
Decision-making on participant risk, clinical escalation, or safeguarding concerns
Compliance
Compliance framework.
NDIS Worker Screening
Offshore admin, data entry, transcription, and CRM management roles do NOT require NDIS Worker Screening clearance. Worker Screening applies to workers with direct contact with participants. These roles have none. You do not need to arrange Worker Screening for any Human Nexus offshore admin staff member.
Privacy Act 1988 (Cth) APP 8. Data sovereignty
Participant data is sensitive information under the Privacy Act 1988 (Cth). Sending it offshore triggers APP 8 obligations. Human Nexus executes a Data Processing Agreement (DPA) before any participant data is handled. Offshore staff access YOUR systems (Splose, SharePoint, etc.) using credentials you create and control. Participant data does not move to Human Nexus infrastructure. When the engagement ends, you revoke access and the data relationship ends.
Roles and rates
Roles and rates.
| Role | Pakistan | Philippines |
|---|---|---|
| NDIS admin assistant. Intake, CRM, scheduling data entry. | From AUD $9/hr | From AUD $13/hr |
| NDIS compliance and documentation specialist | From AUD $12/hr | From AUD $14/hr |
| NDIS report transcription and drafting specialist | From AUD $11/hr | From AUD $13/hr |
| Senior NDIS admin team lead | From AUD $15/hr | From AUD $18/hr |
A full-time local admin hire at AUD $45/hr fully loaded costs roughly AUD $90,000 per year. A full-time offshore admin specialist at AUD $11/hr costs roughly AUD $22,880 per year. That is not a rounding error.
Rates for dedicated staff managed by Human Nexus. Include vetting, HR, workspace, and management oversight. Does not include your practice management software licences. Rate basis: admin professionals in Pakistan and Philippines average USD $8 to $16/hr (PayScale, LinkedIn Salary 2024 to 2026). 1 AUD ≈ 0.64 USD, June 2026. [ESTIMATE]
How it works
How it works.
- 01
Scoping call (free, 30 minutes).
We talk through your current admin load, the tasks taking most time, your systems, and team structure. We tell you honestly what can and cannot be offshored.
- 02
Role design.
We define the role or roles: tasks, hours, systems access required, and reporting line. We agree on KPIs and quality checkpoints.
- 03
Candidate selection.
Human Nexus sources, tests, and vets candidates from Lahore, Islamabad, or Makati. You interview the final shortlist. You choose.
- 04
Onboarding and systems setup.
We run induction covering NDIS context, your SOPs, and your systems. You grant access. We complete a supervised orientation period. Most teams are fully operational within two weeks.
- 05
Ongoing management.
Human Nexus manages HR, payroll, and workspace. You manage the work. Monthly check-ins between your team lead and our operations manager catch issues early.
Compare the options
How the options compare.
| Local admin hire | Recruitment agency | RecommendedHuman Nexus offshore team | |
|---|---|---|---|
| Cost per hour | AUD $35 to $55+ | AUD $40 to $65+ (agency margin included) | AUD $9 to $18 |
| Recruitment time | 6 to 12 weeks | 4 to 8 weeks | 2 to 4 weeks |
| HR and payroll | Your responsibility | Varies by arrangement | Managed by Human Nexus |
| NDIS context knowledge | Variable | Variable | Trained before day one |
| Worker Screening required | Yes, for participant-facing roles | Yes, for participant-facing roles | No (back-office roles only) |
| Scalability | Slow, limited by local supply | Moderate | Fast, multiple hubs |
| Privacy Act APP 8 coverage | N/A (onshore) | Varies | Data processing agreement included |
Book a free NDIS admin call.
Tell us what is taking the most time. We tell you which tasks can be offshored, the right role, and what it will cost.
Call us
(02) 9037 8196Free discovery call
Reply within one business day. Free 30-minute call. No commitment.
Questions, answered plainly.
Ready to give your clinicians their time back? Start with a call.
Or call (02) 9037 8196 or email humans@humannexus.com.au