Managed NDIS outsourcing from Pakistan and the Philippines
Offshore NDIS admin teams who know the scheme.
Human Nexus places dedicated offshore staff for NDIS providers. They process your invoices, track participant budgets, prep your PRODA claim batches, keep your documentation audit-ready, and coordinate intake. Your Australian team directs the work and lodges the claims.
Free 30-minute call. No commitment. We tell you if offshore is not the right fit.
From AUD $9/hr
fully managed, HR, workspace, vetting, oversight
4 hubs
Sydney (management), Lahore, Islamabad, Makati
NDIS sector proof
Human Nexus built Care Navigator for United for Care
2 to 4 weeks
from discovery call to team member starting
What we offshore
What we offshore for NDIS providers.
Plan management support
Invoice processing, budget tracking, claim batch prep.
- Processing provider invoices against participant NDIS plans
- Verifying support item codes against the NDIS Pricing Arrangements and Price Limits
- Tracking budget utilisation across Core, Capacity Building, and Capital categories
- Flagging claims that exceed plan limits before submission
- Preparing claim batches for your registered team to lodge in PRODA or myplace
- Alerting before participant funding runs low
Intake and onboarding coordination
NDIS number verification, service agreements, CRM setup.
- Verifying NDIS participant numbers and plan validity dates
- Collecting signed service agreements and consent forms
- Setting up participant profiles in Splose, ShiftCare, Careview, or Lumary
- Following up missing documents
- Sending welcome packs to new participants
NDIS bookkeeping
AP/AR prep under Australian supervision.
- Accounts payable and receivable preparation under Australian supervision
- Reconciling provider invoices to participant records and payment receipts
- Monthly accounts preparation in Xero, MYOB, or QuickBooks Online
- Preparing financial data for your registered tax agent
Compliance and audit preparation
Progress notes, training registers, audit folders.
- Organising progress notes to meet NDIS Quality and Safeguards Commission standards
- Reviewing support notes for completeness and flagging gaps before audit
- Maintaining staff training registers, police check records, and qualification files
- Preparing document packs for Commission audits and certification renewals
Report drafting and transcription
Therapist audio to NDIS-formatted progress note drafts.
- Transcribing therapist audio notes into NDIS-formatted progress note drafts
- Drafting NDIS goal-progress narratives from notes for Australian practitioner review and sign-off
- Reformatting reports into your organisation's templates
CRM data entry and maintenance
Participant records, plan dates, funding amounts.
- Keeping participant records current in Splose, ShiftCare, or similar systems
- Updating contact details, plan dates, funding amounts, and service histories
- Generating activity and attendance reports from your CRM
Compliance
NDIS compliance framework.
NDIS Worker Screening
Worker Screening applies to workers with direct contact with NDIS participants. Offshore administration, billing, and plan management support staff have no direct participant contact. Worker Screening is NOT REQUIRED for these roles. If a specific role involves participant risk, contact the NDIS Commission or your state screening unit.
Privacy Act 1988 (Cth) APP 8
Sharing participant data offshore triggers cross-border disclosure obligations under APP 8. Under s.16C, the disclosing entity remains liable for any breach by the offshore recipient. Human Nexus executes a Data Processing Agreement (DPA) before any participant data is shared. Staff work from managed offices only. Access is role-limited.
Sector proof
Case study: Care Navigator for United for Care.
Human Nexus built Care Navigator, an operational intelligence platform for United for Care, an NDIS registered disability services provider. Care Navigator connects to Microsoft Dataverse and analyses live data across rostering, cost structures, and workforce records, surfacing where costs run ahead of funded hours, where rosters have coverage gaps, and how actual service delivery compares to plan funding.
This is not a generic technology project. It required genuine understanding of how NDIS providers are funded, how rosters and support hours map to billing, and where operational data breaks down in disability services organisations. That sector knowledge informs how we recruit, brief, and manage offshore staff for NDIS providers.
Roles and rates
Roles and rates.
| Role | Pakistan (AUD/hr) | Philippines (AUD/hr) | Australian equivalent |
|---|---|---|---|
| NDIS plan management support officer | From $9 | From $13 | AUD $74,000/yr+ |
| Bookkeeper (PRODA prep, AP/AR) | From $10 | From $13 | AUD $74,000/yr+ |
| Intake and onboarding coordinator | From $11 | From $13 | AUD $80,000/yr+ |
| Compliance and audit prep specialist | From $12 | From $14 | AUD $88,000/yr+ |
| Senior NDIS operations team lead | From $16 | From $20 | AUD $104,000/yr+ |
Rates are fully managed, vetting, onboarding, workspace, equipment, HR, and account management included. Not an agency fee. Rate basis: admin/ops professionals in Pakistan and Philippines average USD $8 to $18/hr (PayScale, LinkedIn Salary 2024 to 2026). 1 AUD ≈ 0.64 USD, June 2026.
How it works
How it works.
- 01
Discovery call.
30 minutes. We understand your NDIS registration type, admin workload, software tools, and data handling practices. If outsourcing is not the right fit, we tell you.
- 02
NDIS systems brief.
We document your registration groups, CRM and practice management tools, PRODA workflow, billing cycle, and any audit history. This is what we recruit and onboard to, more specific than a job description.
- 03
Candidate sourcing and your interviews.
We source candidates with demonstrated NDIS back-office experience. You interview every candidate before we make an offer. You choose who joins your team.
- 04
Onboarding into your tools and processes.
Your new team member is onboarded to your specific tools, workflows, and documentation standards before they touch live participant data. The DPA is executed at this step, before any cross-border disclosure.
- 05
Ongoing operations.
Your team member works your hours, reports to your managers, follows your processes. Human Nexus provides in-hub oversight, HR, and a dedicated Australian account manager.
Compare the options
Local hire vs generic BPO vs Human Nexus.
| Local hire | Generic BPO | RecommendedHuman Nexus | |
|---|---|---|---|
| Rate | AUD $74,000 to $104,000/yr+ | Variable, often no NDIS knowledge | From AUD $9/hr fully managed |
| NDIS knowledge | Depends on candidate | Rarely | Recruited and briefed specifically for NDIS |
| Privacy Act APP 8 | Not applicable (domestic) | Varies, often no formal agreement | DPA executed before engagement |
| PRODA workflow | Your team lodges | Often unclear or misstructured | Clear split: offshore prepares, AU team lodges |
| Worker Screening | Applies to direct care roles | Unclear handling | Correctly scoped: not required for back-office |
| Management layer | Your HR and management | Remote offshore, no AU presence | Sydney management + in-hub supervisors |
| NDIS sector proof | N/A | None | Care Navigator built for United for Care |
| Commission audit support | Standard employment | None documented | Quality system documentation included |
| Onboarding time | 4 to 8 weeks to hire | Varies | 2 to 4 weeks from discovery call |
Book a free NDIS staffing call.
Tell us your registration type and what is taking the most time. We tell you the right role, the right hub, and what it will cost.
Call us
(02) 9037 8196Free discovery call
Reply within one business day. Free 30-minute call. No commitment.
Questions, answered plainly.
Ready to free up your NDIS admin team? Start with a call.
Or call (02) 9037 8196 or email humans@humannexus.com.au