Case studies
Real work. We name the driver, build the change, and prove it with a number.
Community care provider
The roster was being built about 13% above what care plans funded.
Around $240K per month in unfunded labour removed, with over servicing cut from 12.8% to almost nil.
SharedFare
A member-funded mutual in a heavily regulated category needed its entire operating model rebuilt on a fixed budget, fast.
Human Nexus delivered 147+ automated processes across acquisition, lifecycle, collections, claims & recoveries, and fund relationship management in 11 weeks, plus a custom actuarial risk-pricing engine, avoiding 20+ FTE of planned headcount growth.
United for Care
Hundreds of back office tasks ran by hand, every fortnight.
Over 300 automation processes, saving $430K per fortnight.
Care provider
Coordinators lost hours to manual shift confirmation calls.
Voice AI runs the outbound calls and escalates only the ambiguous ones.
A compliance audit needed a custom app, and there was no time.
Designed, built, and shipped in 12 hours.
Setara
Investigators were buried in unstructured evidence.
A working AI system that surfaces what matters and shows its reasoning.
Award-winning pet supply retailer
7 supplier channels, each with a different PO format. 4.5 FTE processing orders by hand every month.
14 Power Automate flows. 0.5 FTE for exceptions only. Zero human touchpoints for normal orders.
